QI, Shuai. Application and Optimization of Natural Language Processing Technology in Intelligent Customer Service System. Journal of Theory and Practice of Management Science, [S. l.], v. 5, n. 4, p. 5–8, 2025. DOI: 10.53469/jtpms.2025.05(4).02. Disponível em: https://centuryscipub.com/index.php/JTPMS/article/view/680. Acesso em: 8 dec. 2025.